What happens when you book your media in for data recovery?
We will evaluate the medium using comprehensive manufacturer hardware and software diagnostics. The diagnostics include a variety of mechanical, electrical, firmware, and file level (logical) tests. Diagnostics identify failures, obtain possible causes, and most importantly provide an estimated recovery outcome. Based on findings this information allows us to generate a quote for data restoration and provide a worse case turn-around time. The evaluation process is usually completed within 8 to 24 hours. Once an evaluation is completed, we’ll notify the client and relay our technical findings. If the retrieval of data is approved your media is scheduled for repair.
Based on the problems found during the evaluation process, the service technician will typically attempt to, either, bypass; repair or replace the components required to access the medium. When completed; your media is prepped for imaging.
The first priority of any data recovery lab is to obtain a complete 1:1 copy of your data. Creating an image/clone of your information allows us to manipulate the data required for restoration.
File System (FS) Repair:
Once a valid image/clone is created; the technician typically uses software to structure and repair the image. Once complete we then search the image for a file system. Once a file system has been found, we then repair the file system and prepare to extract the data (file and folders).
We use a combination of automated software and human processing to check the rescued data. Validation is the process where the rescued data is verified to be working and free of errors.
After the data has been validated, we then duplicate the rescued information to a replacement storage device (hard drive, memory stick, etc.). We keep a copy of the data we rescued for a period of 5 days to ensure our clients have time to review the results.
Costs for Data Recovery:
A cost estimate for the restoration of data can only be issued after an in-house diagnosis is completed. Costs are determined by the fault and size and type of data needed. A non-refundable, upfront payment may be charged for spare parts to be obtained if the storage media has been diagnosed with a hardware fault. This includes PCB damage, faulty read/write heads, visible media damage or any other hardware related faults.
We stand behind a simple No recovery – No Charge policy.
Free assessment applies when the media has been received in a good physical condition. If it is found that the media has been tampered with in any way, data restoration has been attempted or that the media had been re-loaded with new data a non-refundable deposit may be asked for diagnosis.
RAID DATA RECOVERY (D.D.R.R RECOVERY PROCESS):
ER Data Recovery Services has the desired skills, knowledge and experience to restore lost data from complex storage devices (such as SAN and NAS) and typical RAID arrays and all types of servers (including application server, file server, database server, and servers with large SAN/NAS storage area networks) and in all instances of RAID failure (such as RAID rebuild failure, physical drive failure).
Data loss during storage has two broad causes: hardware and software failure. Data restoration is the process of salvaging data from damaged, failed, corrupted, or inaccessible media when it cannot be accessed normally. Data restoration may be required due to physical damage to the storage device or logical damage to the file system that prevents it from being mounted by the host operating system. Physical damage always causes at least some data loss, and in many cases the logical structures of the file system are damaged as well. Frequently, hardware failures such as a damaged or bad controller cards can cause a variety of RAID data recovery issues.
HARD DRIVE AND FLASHED BASED DATA RESCUE (3-D RECOVERY PROCESS):
Using highly sophisticated techniques and equipment, we are able to repair and regenerate data from any failed storage media, operating system or file system. We use only non-destructive hard drive data regeneration processes that use drive sector cloning. This means we pull data from your storage medium on a sector by sector basis, and we work directly on the clone. This will ensure your storage medium is not damaged further. The typical time for data regeneration is 1-5 Business Days. There is no hard drive recovery software or disk restoration software that has the power or experience that ER Data Recovery Services can provide. Most software packages cannot retrieve data, and when in need of data rescue, there is no substitute to experience and the best hard drive regeneration service available.
ER Data Recovery Services provides data rescue on a full range of solid state drives and operating systems based on MLC or SLC NAND flash memory technologies for all makes and models of laptops and notebooks.
Due to the proprietary nature of controller chip manufacturing and programming, every flash and SSD recovery situation is unique. After determining what steps will be necessary to complete your solid state drive regeneration, we will contact you. No work will be done without your approval. As soon as you approve the data rescue, we will continue with the regeneration effort, validate the data and place it on a suitable replacement media, whether that is another drive, CDROM, DVD, any other media of your choice.